Our promise: fixes are free
Everyone who buys a game or app from us is entitled to bug fixes free of charge. If you report a bug and it is confirmed, we fix it and release the fixed version at no extra cost.
Where to write
Send an e-mail to reklamace@alexandersoft.net. There is no form to fill in and we collect nothing about you.
What to include in your message
The more precise the description, the faster we can find the bug. Ideally include:
- Name and version of the game or app (you can find the version in the main menu or in settings).
- Operating system and its version (for example Windows 11) and, if relevant, the device type.
- Steps to reproduce: what you did, step by step, before the bug appeared.
- What happened and what you expected to happen (and the exact text of any error message).
- A screenshot, if you have one (optional).
What happens next
We read your message, try to reproduce the bug and reply to you. If it is confirmed, we fix it and release the fixed version free of charge. We use your e-mail address only to reply to your message.
Your rights
Reporting a bug does not limit your statutory consumer rights, for example for defective goods. You can exercise them at the same address.
How we handle personal data is described in the legal information.